In the event of damage, if the repair cost is up to 2 lakhs, no insurance will be applied, and the customer is responsible for payment. If basic protection is taken, the customer pays 20,000 rupees; if premium protection is taken, the customer pays 10,000 rupees. The customer must bring an FIR copy from the police station and visit the police station and insurance company for verification multiple times until the insurance process is completed.

After the return time, the engine will automatically turn off. For extensions up to 23 hours, late fees are 400/hr for 5-seaters and 600/hr for 7-seaters. Extensions beyond 24 hours double both the rental amount and damage protection amount. For extensions of 7 days or more, only the rental amount and damage protection apply.

Self Drive Mama's cancellation policy offers a 50% refund before 12 hours of pickup, a 25% refund before 6 hours of pickup, and no refund within 2 hours of pickup.